Our Return and Refund Policy

Vibrant Exchanges

Thanks for groovin' with us, lovely! At PsyTide, we're all about spreading good vibes and ensuring your satisfaction.

Returns: The Cosmic Exchange

Within 14 days of purchase, you can return unused items in their original packaging and condition. We'll gladly accept them back into our cosmic fold.

Refunds: Radiant Reimbursements

Once we receive your return, our team will inspect and process your refund within 5 business days. Your original payment method will be replenished with radiant funds.

Exchanges: Divine Replacements

Received a defective or damaged item? We'll swap it out for a new one, no hassle! Contact our customer service team at psytide@gmail.com to initiate the exchange.

Return Shipping: Harmonious Handling

You're responsible for return shipping, lovely (except for defective/damaged items). We recommend trackable shipping to ensure a smooth return.

How to Initiate a Return: Easy Peasy

Email our customer service team at psytide@gmail.com with:

1. Order number
2. Brief explanation
3. Relevant photos (if applicable)

Non-Returnable Items: Sacred Exceptions

Some items, like personalized products and perishable goods, are non-returnable. Check product descriptions for specific return restrictions.

In-Store Returns: Local Love

If you shopped at our physical store, return the item to the same location with the original receipt.

Cancellations: Mindful Changes

Want to cancel your order? Contact us ASAP. Once shipped, orders can't be canceled.

Contact Us: Vibrant Support

Questions or concerns? Reach out to our customer service team at psytide@gmail.com.

Thanks for choosing PsyTide! We're honored to share our psychedelic vibes with you.

Stay radiant,

The PsyTide Crew

psytide@gmail.com